Features

Web Collaboration Features

The Collaboration web interface offers a customizable view of colleagues, grouped by work teams, and provides real-time presence information of users. It’s an ideal way to enable staff to work from home with no extra expense of a new phone.

Communication with one or more colleagues from the same web interface:

  • audio & video call
  • chat
  • presence & geolocation
  • conferencing
  • memo messages
  • fax & SMS to one or more users
  • access to corporate phonebooks
  • screen sharing & file transfer
  • audio & video calls / conferences with external users

 

Mobile Apps Features

Wildix Collaboration Mobile Apps offer the Unified Communications features of your enterprise PBX on your iPhone, iPod Touch, iPad and Android smartphones.

  • Calls via VoIP or GSM to all contacts in the phonebook
  • Video calls to users
  • Mobility callback service
  • Chat
  • Post-It
  • Chat and call history
  • File exchange
  • Users’ presence information and geolocation
  • Sync with Microsoft Exchange, Outlook, external databases, MySql,    MS SQL, CRM
  • Mobile SIP Client on WiFi, 3G-UMTS, 4G-LTE networks, G.729 and     H.264 codecs
  • Encrypted HTTPS connection to the PBX
  • Apple Watch notifications

Protocols and Technologies

  • Support of ISDN and analog lines (FXO, BRI, PRI)
  • SIP protocol management
  • Support of analog devices (FXS)
  • Support of SIP devices
  • IP DECT System W-AIR
  • GSM media gateway (1-sim)
  • Support of VoIP and PSTN operators
  • Audio codecs: G.711a, G.711u, G.729A/B, G.722; HD codecs (opus)
  • WebRTC support
  • Fax T.38 support

Call and Contact Management

  • Audio, Video call
  • Caller name visualization; CLI generation
  • CLIP recognition on analog line
  • DTMF tones
  • Blind/attended call transfer; return from transfer
  • Call forward busy, Call forward unavailable, Call forward unconditional
  • Call hold, Call park
  • DID (direct inward dialing), DISA service
  • Call completion; Callback; Mobility extension; Call waiting
  • Call pickup; group call pickup, call recording
  • Call intrusion: barge (conference intrusion), listen (silent intrusion), whisper (partial intrusion)
  • Do not disturb (DND) activation/ deactivation
  • Hotline
  • Distinctive Ringtones, Ringtones selection
  • Director/secretary
  • Graphical IVR; Audio file management
  • Call billing
  • Timetables and switches
  • Local and shared phonebooks
  • Import of contacts and users from MSSQL, MySQL,
  • LDAP, Google, Exchange Server, Outlook, CSV,
  • Active Directory, Office 365, Infusionsoft by Keap, Zoho CRM
  • Advanced CDR; Call stats; Call center functionality
  • SLA management
  • Call groups strategies, Call queues management;
  • Unlimited Voicemail
  • Dynamic LCR (least call routing)
  • Call block, Outgoing call barring
  • Paging
  • Intercom
  • Directory (Dial by name)
  • ACL groups
  • Active call switching from one device to another one
  • Conference (three-way calling; conference call)
  • Speed Dial (users / phonebook contacts)
  • Emergency numbers
  • Music on hold
  • Direct RTP support
  • Artificial Intelligence (AI): ASR (automatic speech recognition), TTS (text-to-speech), STT (speech-to-text); Personal assistant (user status reporting via TTS), Dial by name via ASR, Voicemail transcription via STT, speech recognition with voice control

Admin tools / System Management and Security

  • Web-based administration interface WMS (Windows, Linux, Mac OS X)
  • Integrated Failover /redundancy/ Load share
  • LDAP Server; NTP Server; DHCP Server; SNMP Server
  • Manual / Scheduled Backup
  • Download and restore of configuration
  • TLS/SRTP security; SIP Trunks over TCP
  • Intelligent Bandwidth Management
  • Integrated SMTP client
  • Anti SIP-ALG technology
  • Multi user; Multisite (WMS Network of PBXs)
  • Auto configuration of Wildix devices (autoprovisioning)
  • phones configuration via HTTP/TFTP
  • Advanced Dialplan; Separate Dialplan for each PBX in the Network (WMS Network)
  • Sync of users, groups and ACLs over the WMS Network
  • System upgrades
  • Local and remote Survivability
  • Diagnosis and debug tools; trace generation
  • DoS attacks blocking
  • Serial port password
  • Storage on USB (Voicemail), Cifs/Windows Share/
  • Samba
  • Fax / SMS server; Fax2Mail, Fax2SMS services
  • STUN / NAT / Firewall traversal (RFC 3489)
  • System notifications to email with attachments
  • Startup diagnosis; Network link status diagnosis
  • LED: LAN, WAN, POWER
  • LAN and WAN access; SSH console
  • ACL for system administrators
  • Hardware appliance / Virtual / Cloud PBX
  • DHCP QoS
  • 2FA (2 factor authentication)
  • Tools: mtr-tiny, tsql, iftop, dig, iperf, sngrep (installed); mysql-client, htop, mc (available)

Call Signalling

  • SIP, in-band info and rfc2833
  • RTP Proxy
  • Fax over IP (ITU_T: T4, T30, T38, V17, V21, V27 ter, V29)

UC, Collaberation and  Integrations

  • Instant Messaging/ chat
  • File Transfer
  • Desktop sharing and Remote control
  • CTI component accessible via browser (Collaboration)
  • WebRTC audio call, video call from the browser
  • Access to local and remote phonebooks
  • Contact center interactive queues, call center wallboard
  • WebRTC audio and video conference for PBX and external users
  • Attendant console
  • Windows TAPI Integration
  • Google single sign on (SSO), Office 365 Single sign-on
  • Active directory Single sign-on
  • Push notifications
  • Web CRM integration
  • APP for iOS and Android
  • Presence status sync on all devices
  • Geolocation
  • Integration with web apps (CRM, ERP, Fias/Fidelio, hotel PMS, ESPA monitor)
  • Popup URL/ Popup APP; Callback URLs
  • Click to dial, call popup
  • PBX API library; WebAPI
  • Support of URI for click to call