To illimunate any local end user configuration issues please check the following:

1. Is your broadband enabled telephone line working? I.e. Are you able to make and receive calls using your broadband enabled line?
2. Is your broadband affected by incoming or outgoing calls? Do you experience temporary disconnection while making or receiving calls?
3. Disconnect all the non ADSL equipment connected to the Broadband line/PC such as FAX, alarm, answering machines, additional telephones, satellite set-top box, satellite TV receiver, etc. If there are multiple non ADSL equipment connected then disconnect one by one to identify potentially faulty device(s). Has the problem been resolved?
4. Do you have a new master socket with a front plate (NTE5) or an old type master socket (LJU)?
   • NTE5: Remove the front plate of the master socket, and connect your modem/router to the test socket. Check your connection again to see if the problem is resolved. (Please advise the end user about connecting to the master socket.)
   • LJU: Have you tried connecting using alternative micro filters? (If no, can you please try using one?)