"Any phone, any number, anywhere".

News

2012-02-06Miles Morgan Travel's Titanic Memorial Cruise

Miles Morgan are moving their home workers that are arranging his fantastic Titanic memorial Cruises to Northway's VOIP network. Miles Morgan is running the Titanic Memorial Cruise to mark the 100th anniversary of the sinking of the Titanic. The Southampton departure is already full but there are still spaces on the New York departure. You can find more details of this fantastic cruise at – www.titanicanniversarycruise.com. It's been a busy couple of weeks again at Northway with lots of jobs for our existing customers ongoing and some new marketing being looked at.

if anybody has any new requirements for their communications, or just want to talk over an idea just give us a call! and as always we are happy to add news from our customers to this page.

2012-01-10Quovadis Travel

We are delighted that luxury holiday firm Quovadis Travel are pleased with their service so far from Northway, they have provided us with a quote this week, and Jo says,

"We choose Northway as it was recommended to us from another travel company who advised as well as an efficient service, Northway were always knowedgable, helpful and personable. Certainly this has been true so far in our own experience during the set-up and the first few weeks of using our new system."

Thanks for the kind words Jo, and if anybody has anything they would like to add to our news or articles they would like us to share please do not hesitate to get in touch.

 

 

2012-01-05Happy New Year

Well we are well and truely back to normality after the festivities and hopefully all our travel customers are enjoying the start of their very hectic quarter 1.

We are busy here in the office with new installs coming up in various locations. We are delighted to be welcoming new customer Quovadis Travel on board and we also wish the new owner of Portrush Travel in Co Antrim all the best.

We hope you all have a very prosperous 2012 and if anybody would like to add anything to a future news article please do not hesitate to contact me at marie@northway.net .

2011-12-1510 more sleeps to go....

Well with only 10 sleeps to go till the big day everyone is very busy and we are no exception! with 2 installations coming up before christmas we will be very busy making sure everyone has everything they need for the big selling period thats coming up in January.....we really hope its a busy one for all of you, especially our Travel customers.

2011-12-05New Set up For Clifton Cowley this week

Another busy week for Northway as Clifton Cowely add a second VOIP connection to their account with us, we are delighted that they are pleased with the service they have recieved from us so far.

Sunmaia have also signed up with us this week and we welcome them to Northway.

 

2011-11-21Christmas countdown......

Well it seems the christmas countdown has well and truly begun... with only 34 days to go, I am sure you all have more on your mind than office telecoms, pretty soon we will all be card writing and present wrapping but did you realise that this is the perfect time of year for you all to correct anything that you are unhappy with? Broadband to slow? The odd telephone not working? paying too much for your line rental and calls? unable to contact your suppliers customer service department? all of these things can be fixed easily and will make office life for 2012 much easier. So if there is something you are unhappy with why not see if we can fix it for you?

One of our newest customers S&N Pickfords Travel in Romiley Cheshire has been very happy with their new broadband service, about his recent set up Alan Skirvin has said,

"Last week we had a new line connected that you have installed, we are over the moon with the back up service you have supplied to us. We have been talking to a gentleman called James this morning in your help department and his assistance has been first class."

We are now in the process of providing a second line for S&N Pickfords and would like to thank them for their custom and welcome them to Northway.

2011-11-11Office refit & new call flow analysis feature

We have had an office refit this week with nice new wooden desks which is all looking very smart. Ebco E-bikes service went live this week so a big welcome to them.

We have also this week launched a call flow analysis platform for call center customers allowing staff to accurately identify call flow and in depth reporting.

Snom have just released a new series of their popular IP phones called the 7 series:- 

The snom 720 IP phone: Pure functionality

The snom 720 phone addresses office users that require excellent audio and a large number of programmable PBX-style keys. It combines a state-of-the-art hardware with the proven snom SIP software.

All in all, the snom 720 raises the bar for VoIP phones in its class both in terms of voice quality, available features and day-to-day usability.

  • 4-line B/W display, 18 LED function keys, 12 identities, Wideband audio, Hands-free operation
  • Power over Ethernet (PoE), WLAN / Bluetooth Headset ready, VLAN, 2 x Gigabit LAN ports

The new audio subsystem was designed for excellent performance in office environments. It supports a large range of codecs, wideband audio, handset and hands-free operation according to TIA-920 standard. The specially designed grips which hold and release the receiver compliment oFor network connectivity, the snom 720 comes with two Gigabit Ethernet ports, one of them suitable for Power over Ethernet. The Ethernet ports are connected to an internal switch that is capable of VLAN tagging, so that an external PC can reside in a different VLAN than the phone.

A USB type A connector can be used to expand the functionality of the snom 720. An optional USB stick can be used to connect the phone over Wireless LAN or enable Bluetooth headsets.

If you are interested in some more information about these new handsets or our call flow feature, contact us today sales@northway.net

2011-10-271st4cruising are using Northway VOIP

We are very grateful to Alan Peirce, 1st4cruising's IT Manager for his input to this instalment of our news.

1st4cruising is a long established, Cruise Sales specialist call centre based in Leicester with a number of sales consultants working from home. 

Alan said “our previous telephone system met our requirements adequately; however when we purchased another company in Stanmore we wanted to combine the call centres and use skills based routing.  This presented us with a problem and would have meant extra call costs between the two sites and home workers; coupled with the ISDN 30 costs at both sites and the maintenance of the current telephone systems. We felt that there must be a more cost effective way”.

“Northway was recommended to us by another Tour Operator and after speaking to Dan Sutherland and checking out the features of the system it looked as if the Northway solution would fit our needs, We decided to go ahead with  Northway VOIP  for the Stanmore Office initially to see how it ran before committing the Leicester Office.  However circumstances took over and shortly after ordering the Stanmore solution, it was decided that the Leicester office would move to better premises and we took the decision to change to Northway for the Leicester office also. We are very pleased with the system, we get good support and our bills are lower. VOIP is the way forward”.

We are delighted that 1st4cruising have chosen Northway as their service provider, if any of our other customers would like to add anything to our news pages please email me at marie@northway.net

2011-10-21Local Business & anything to share??

It's always good to get more local businesses on board at Northway and this week Ebco-ebikes in Warwick and FTB Communications in Bromsgrove have taken our PBX services, we have also been doing some more work for Premier Travel and their Global Travel Lounges.

Did you know that Northway offer a variety of services from fully managed broadband right down to simple domain & email hosting? wether you need a complex communications management system or just the minimum help with your telecoms or networks we can help, if you are taking a look at your needs during a quiet period why not give us a call and see what we can do. Also don't forget our brand new Jindo product, see www.jindo.co.uk for more information.

If anybody has any news they would like to share on our news pages please email me at marie@northway.net and we will do our best to include it.

 

2011-10-13Busy Busy Busy!!!

Well it's been a very busy quarter 3 for us at Northway with several new contracts including Bath Travel and the usual stream of Hays IG members taking our broadband services. We have set up several local companies recently with Haywards on Tewkesbury high street and Sprint Media in Tewkesbury taking our PBX telephone systems.  As well as the fabulous deli AD1471 in Tewkesbury using our domain hosting.

Christmas will be here before we all know it, this year seems to have flown by but quarter 4 is a good time for most of us to get our offices and systems sorted for the new year. Our new website www.northway.net has a list of all our products and services including Jindo which is our new 2 phase security authentication system to keep your company network secure, perfect if you have a roaming workforce! contact us for a demonstration today.

2011-02-17TravelPayer Systems joins Northway

Travel Industry payment solutions company Travelpayer have taken their broadband and VoIP services from Northway.

Travelpayer is an innovative financial settlement solution for the global travel industry, supplied by Travelpayer Systems. It provides Travel Agents, Suppliers and Channel Partners with a secure, reliable and cost-effective solution to the financial settlement of travel bookings. It offers complete visibility of the status of settlement, enabling each transaction to be tracked through to completion.

Travelpayer managing director Larry Hanson said "Travelpayer Systems have taken the Northway Voip and Broadband package and are extremely happy with the service flexibility and scalability. The installation went extremely smoothly and was hitch free."

We are very pleased to welcome Travelpayer as an addition to our large portfolio of travel industry customers.

2011-02-16MyKinda Travel joins Northway

The newest member of the Hays Independence Group has chosen Northway for its VOIP and Broadband service, internet and call centre business MyKinda Travel.

The Sunderland-based agency began to trade in January and the directors are Daniel Lugsden and Stephanie Emerson, who have worked together since they were teenagers.

Emerson said: “We decided to put together our combined experience of 22 years to open MyKinda Travel.

“We very much believe in what the Hays Travel Independence Group stands for and having worked with many members of head office in the past we have every confidence MyKinda Travel can go on to be a successful and valued member.”

As a supplier for Hays Travel and its IG members we are delighted to welcome Daniel and Stephanie to Northway Communications.

2011-02-11Travel Angels final site added and brand new website launched

Travel Angels have completed their move to Northway by adding their final site at Gillingham to their PBX this week.

Today sees the launch of our band new website at www.northway.net have a look and let us know what you think.

We also have a discussion running on our facebook page, Northway Communications Ltd why not join in, and remember to like our page whilst you are there!

 

2011-02-03Telecom Fraud Protection from Northway

One of the major issues with voice over IP is phone hacking, it is said that the annual cost of compromised PBX voicemail systems is $15 billion and that 90% of resellers still do not fully appreciate the security risks of IP telephony. Because of this many hosted PBX suppliers still do not have the correct security in place to protect your accounts.

For our customers peace of mind and To add even further value to Nothways hosted PBX telephone service our complex security and firewalls protect all our customers from potential fraud giving you the ability to carry on your business without that risk.

To find out more give us a call today on 01684 878504.

2011-01-20A good start to the new year

We have had a good start to the new year with some local meetings set up and a couple of new projects in the pipeline. We hope the new year has started well for all our customers, especially the travel agents! lets hope the traditional busy period is good to you.

Hays Travel IT department are the latest to take Northways VoIP service to fall in with their move to different premises.

2010-11-16CE Architects in Winchcombe sign up to Northway VoIP

New Business CE Architects in Winchcombe has become the latest local business to sign up for Northways VoIP they will now benefit from excellent call rates and first class customer service, give us a call today for your personal quote 01684 878504.

2010-11-15Hatherley Manor Hotel 18th November

Northway will be at the Tewkesbury B2B show ay the Hatherley Manor Hotel on Thursday the 18th November. It will be a great opportunity to meet local businesses and see what we can offer you. Why not pop along and see us.

2010-11-04Vale & Valleys show Stroud

The Vale & Valleys show takes place at the Stroud Subscription rooms tomorrow and Northway will be there displaying some of our products and explaining the new telecoms regulations and what they mean to you. Why not pop along and see us.

 

2010-10-21Vale & Valleys Show Stroud

We have just booked our stand at the Vale & Valleys show on the 5th November at the Stroud Subscription Rooms, the FSB event was a great succes in Cheltenham back in July so we are looking forward to another busy show.

Millington Independant have just signed up for VoIP from Northway so installations are underway for this project and there is lots of exciting product development in the pipeline.

Our new websites are available for any small business, have a look at http://travel.northway.net for our travel agent version, call us today if you are interested for your business.

 

2010-10-12Dartmouth Travel becomes the latest Hays IG to join Northway.

Dartmouth Travel have  just opened a new branch in Paignton and their VoIP installation has completed today. Dartmouth are the latest Hays Travel Independence Group member to join Northway. Following on from Miles Morgan Travel last month, they will now benefit from our excellent call rates and first class customer service.

BT have announced they will be increasing the cost of business line rental. Did you know that Northway can take over your line rental for £11.99 per month saving you money on line rental. As well as saving you time trying to get hold of BT as you can call our UK support in Gloucestershire on a local rate number with no queuing and no foreign call centre!

2010-10-07Great article on why VoIP is good for your business

http://www.itspa.org.uk/FAQs.html Check out this article on VoIP and why it could be good for you. Call today for your free no obligation quote.

With the traditional quiet period in the travel industry approaching now is a great time to get your telecoms in order for January. Before we know it Christmas will be here again and the new year bookings will hopefully come flooding in. Why not have a look today and see if you really could save some money. No charge and no obligation so nothing to loose!

 

 

2010-09-23New Travel Technology available

Northway have a variety of travel accessories available to help your business. We have websites from only £15 per month, call centre wall boards, and we are currently looking at a new back office system for the smaller agent. All of these products are being designed to help your business run smoothly at the lowest possible cost. Why not give us a call today and see what we can do for you.

Ciceroni Tours have completed their free trial of our VoIP service and are now ready to sign up to a 12 month contract. Would a FREE trial help you decide? Call 01684 878504.

...and finally with Autumn well and truly here, we wish you lots of busy late booking days as customers try to book up their last holidays of this year!

2010-09-15More installations for our Voip services across the travel industry

Its a busy time here at Northway with installations under way for Telford Travel, Ciceroni Tours and Miles Morgan Travel. More and more agencies are turning to VoIP as their main telephone system to save them money.

Our fantastic half price set up offer has now finished but our low prices are still hard to beat. If you would like a quote give us a call today.

With the seasons changing rapidly a very busy January will be here before we know it. Now would be the perfect time to sort out your communications.

2010-08-04Installation at Baileys Travel and The Travel People sign up to bundle

Things are underway for the installation of Northway broadband and VoIP services at the three branches of Baileys Travel.  They will now benefit from our cheap calls first class service and free inter-branch communication with our top of the range VoIP system.

The Travel People have become the latest agent to sign up to the total agent bundle. They have taken advantage of the great half price set up offer which is coming to and end on the 31st August 2010. Give us a call today to make sure you catch it in time.

We have had great feedback from the B2B show and will definitely be attending a few more shows in the coming months.  Our new marketing campaign is well under way, for details go to www.northway.net/getconnected

2010-07-21Success at B2B show in Cheltenham

Northway attended the B2B show at the Cheltenham Town Hall yesterday and had a very successful day with lots of new contacts. Thanks to everyone who came along to talk to us and congratulations to RRA Architecture who were the lucky winners of our bottle of champagne!

Our stand at the B2B show.

2010-07-15Super fast 24 meg broadband and Line rental products released

Northway are now able to offer up to 24 meg broadband offering you super fast service perfect for data and voip usuage. If you are interested in getting more broadband for your money give us a call today on 01684 878504.

We have also just launched our new line rental product.  Are you fed up with your existing supplier? Are you frustrated with wasting your valuable time stuck in a call centre queue? With our new product you still get the same personal service and save money on line rental and calls.  Give us a call now if you would like to migrate your lines.

2010-07-09Northway launches new webpage ahead of show & new customer website is revealed

www.northway.net/getconnected is the new page on our website to fall in with our most recent advertising. Everything you need to know about our hosted PBX telephone system can be found there. Why not check it out today and see how you could benefit.

We have also launched an enquiry only customer website that can be self managed. You can make it very personal to you and your business and can update it as often as you like. Check out travel.northway.net for our example website. At only £15 per month and with free set up you can have a tailored website without the large bills. Call us today to see what we can do for you.

2010-07-07Come and see us at the B2B show in Cheltenham

Northway will be attending the B2B show at the cheltenham town hall on 20th July, open from 10am. We will be displaying our products and services with some demonstrations on our VoIP services. We look forward to seeing you there. http://www.b2bshow.co.uk/

2010-07-06Abta issues warnings over on line booking scams

http://www.travelweekly.co.uk/Articles/2010/07/06/34172/abta+issues+warning+over+online+holiday+scams.html

2010-06-25The sun just keeps on shining,

As the weather stays bright we are all feeling good about the summer and even with the BA strike talks and troubles else where the travel industry is going from strength to strength. Sales of our total agent bundle are up and lots of agents are benefiting from the power of Northway VoIP. There really are great savings to be made by switching to VoIP, and there is a new buzz around the industry for it. Give us a call if you would like more info 01684 878504.

Our new websites are also selling well. With a basic manageable enquiry based website you can have a web presence for only £20 per month and with call centre wall boards, fantastic networking options and UK support with a standard geographic number. Can you afford not to use us!

We will be at the FREE business networking event at the Cheltenham Town Hall on the 20th July. Why not pop along and see us!

2010-06-17The benefits of VoIP for business
 
VoIP Benefits

Welcome to the world of voice over internet protocol (VoIP). With VoIP service, your phone calls travel over the internet as data, just as e-mail does. This type of service can dramatically lower your telecommunications costs while increasing your productivity. It also provides useful features and capabilities that conventional phone technology can’t offer:

1. Since its inception, the quality of VoIP service has come a long way. Today’s VoIP service has evolved and allows you to make and receive calls using standard phones or, even better, feature-rich IP phones. Sound quality has vastly improved, too–in fact, many businesses today have abandoned traditional phone systems in favor of VoIP. Many of these businesses have the ability to leverage their own data network to carry phone calls originating and terminating within their office with additional savings and benefits.

2. Using VoIP can significantly reduce your telecommunications costs. Operating costs for VoIP service providers are significantly lower than for traditional phone companies, which must contend with the existing, expensive-to-maintain phone infrastructure and costly industry regulations. With lower expenses, VoIP providers can charge much less than their competitors.

And with VoIP, businesses no longer have to maintain separate networks for phones and data–another significant money saver. Also, the costs associated with employee moves, adds and changes are virtually eliminated. All you have to do is move your IP phone (or traditional phone with a VoIP adapter) to a different broadband network jack and plug it in.

3. VoIP service makes your phone system highly flexible. VoIP systems allow you to do things that are simply not possible with traditional phone technology. For example, you can:

  • Take your phone system with you. As long as you have access to a broadband connection, you can use your VoIP system anywhere, such as in a hotel room or at a friend’s home. Customers and employees can stay in touch just by calling your regular business phone number–they don’t need to call your cell phone, which means you can save precious cell phone minutes.
  • Talk on your laptop. Many VoIP systems include telephony software that enables you to send and receive calls using a headphone/microphone unit connected to your computer. Now you won’t miss an urgent call from a client, even when you’re hanging out with your laptop at an internet café.
  • Get voice mail and faxes with your e-mail. Many VoIP services allow you to have voice mail and faxes automatically forwarded to your regular e-mail inbox. You get all your messages in one place, and your voice mail and faxes can be easily archived or forwarded to others. Users can also get their e-mails “read” to voice mail.
  • Get virtual phone numbers. Your phone number can have any available area code, not just the one assigned to your region. For example, a business based in London could have a phone number with a Manchester area code –particularly advantageous if your business has (or wants) customers in Manchester.
  • Increase productivity. Many VoIP phone numbers can be configured to simultaneously ring on multiple devices–such as your cell and landline phones–before going to voice mail, thus eliminating time-consuming “phone tag.” In a recent survey conducted by Sage Research, the increased productivity enabled by internet telephony added up to 3.9 hours per week, per employee.

One thing’s for sure: VoIP technology is continually evolving, with compelling new benefits being developed for small businesses. For example, some new wireless PDA/phone combination devices allow you to use your VoIP service whenever you’re near a Wi-Fi network and use your cell phone service when you’re not. Among the advantages: a dramatic increase in mobility and a sharp decrease in your cell phone charges.For larger small businesses, having a single IP network for both voice and data can provide other advantages, too. For example, an IP network can also support real-time, high-quality, affordable videoconferencing, call center applications and more.

No matter the size of your business, VoIP is a surprisingly flexible, affordable technology that offers the same, sophisticated communication tools your enterprise-size competitors have.

2010-06-15Yet more sign ups for the Agent Bundle

Pole Travel, Allseasons Travel and Argos Travel are now all signed up to the agent budle which is proving a massive sucess! For only £99/month for telephone, broadband, email, inclusive minutes, website and booking software can you afford not to? Give us a call and see how the bundle will work for you. Call 01684 878504 or see www.northway.net/offers

 

2010-06-04B2B show Cheltenham Town Hall

Northway have a stand booked at the B2B show which is taking place at the Cheltenham Town Hall on Tuesday July 20th from 1030 am.

After the success of the FSB Business Advice Day held last year the local FSB, in association with Cheltenham Borough Council, have organised another one for 2010. 

The FREE to attend B2B Show at Cheltenham Town Hall showcases local businesses, their products and services. Once again various organisations and advisors will also be there to help with free business advice and a range of valuable information and money saving ideas - including HMRC, ACASBusiness Link, Gloucestershire 1st, Better Regulations Executive (BRE), HSE etc.

 Please feel free to come and see us at stand H6 where we will be displaying our products and services.

2010-05-11New server to help spread the email load, BA strikes and election woes

Northway have purchased a second email server to help spread the volume of email routing through its network. After several migrations the email will now be back to full speed.

With the BA strikes confirmed to start on the 18th May and the volcano still playing up is it set to be a bank holiday at home for many people. The travel industry has seen so many set backs recently it is a wonder it manages to keep up on its feet. Lets just hope things settle down and we can all look forward to a problem free summer.....

The election result has got the whole country wondering what will happen with our government and who will end up with the job of running the country. Hopefully whoever gets the job will do the job well!

2010-04-29Total Agent Bundle

Our total agent bundle is proving to be very popular. With a new telephone system and 4 extensions, 1000 minutes to landlines, broadband, email, booking software and an agency web site all for only £99.00 per month. This could save you massive amounts of money on a monthly basis in BT line rentals alone. Call today for more information 01684 878504.

2010-04-28Getting back to normal yet?

Well things are slowly getting back to normal and people are returning to their rightful places, we have another bank holiday coming up this week end but will it be busy for foreign travel? Apparently less than 10% of people are  re thinking their holiday plans due to the volcano.

We have some changes to be made here at the office and a new mail server will be installed this week to share the high load of email traffic, and lots of set ups in the pipeline for our hosted pbx, many business are realising that the benefits of VoIP are many and the savings to be made will soon outweigh the set up costs involved. Our set up charges are already minimal so its money saving all round!

We have a new group on Facebook, just search for Travel Agent News and keep up to date with lots of info, you can also follow us on Twitter, northwaycoms.

Lets hope for a nice long sunny weekend.....

2010-04-21Airspace re-opens

British airspace reopened at 2134 on 20/04/2010 according to the National Air Traffic Service and after 6 days of cancellations and people stranded things can finally begin to get back to normal.

We have been affected ourselves with our managing director getting stuck in Spain and various friends and family stuck around the globe, it seems everybody knows somebody who was stranded.

Lets just hope that the reorganisation of the flight schedules gets everybody to their rightful destination very soon! and the Travel industry can then try and recover from yet another major set back.

2010-04-20Greg stuck out in Spain!

As with many people the managing director of Northway has been stuck out in Spain since the end of last week. He has booked a ferry from Santander for Thursday night to get home. He has not been stopped from working though, we diverted his calls to a spanish sim card with a Tewkesbury dialling code so that he can still keep up with  his work and whats going on and his customers can still get hold of him!

2010-04-14Publicity needed?

How about a brand new website for your business? How about a website that you can change as and when you wish? You choose the content, pictures, offers and you DO NOT pay thousands, or even hundreds of pounds to set it up. An enquiry only website is available for £20 per month with a £100 set up fee. Check out http://microsholidays.saturn.co.uk/ and http://micros-flights.saturn.co.uk/ for some examples. Contact us today if you would like some more information.

Sunderlands Travel are the latest agent to sign up for the travel bundle now, can you afford not to? www.northway.net

2010-04-10Easter Holidays nearly over, time to revamp ?

Wiith the Easter break nearly over, and what a long one it has been! its time to make a good start on sorting through your monthly bills for your business,

Do you have the best deal on telephones for your business model? is your contract coming to an end, have you missed your cut off point on a rolling contract?

Do you have business class broadband and high security email?

Do you have the latest holiday booking software, do you know it is cheaper than what you already have?

All these questions are worth knowing the answers to, and even if it is not time to change you will have checked your position and be in the right frame of mind to switch when the time comes, check it out today for your own peace of mind.

2010-03-30Do you know what your existing contracts are for?

We are urging our customers to check their current telephone contracts, we have come across a number of issues in recent months where customers have been tied in to very long contracts without knowing. When it comes to trying to cancel they find they have missed a cancellation deadline by a few days and have been signed in to a new lenghty contract with no get out clause!

Please check your contracts today, even if you are not thinking of switching supplier its always beneficial to know what situation you are in!

 

 

2010-03-28Spring clean your telecoms....

With the start of the new season why not take the chance to have a look at your current spending levels on telecommunications. You may be surprised but you may well think you need to reduce your costs. At Northway we are always happy to see if we can save you money. so why not give us a call today and see if we can help you out. 01684 878504.

2010-03-23Enable Holidays

Our engineers have been on site at Enable Holidays in Selly Oak for the last two days completing thier cabling and installation. The company which was recently purchsed by Lynne Kirby of Pro Travel Solutions sepcialise in holidays for the disabled traveller.

 

2010-03-19New Ofcom regulations on onerous contracts

New Ofcom regulations have come into force looking into onerous contracts from telephone contract providers. Many companies will sign you up to 3 or 5 year contracts without proper explanation of what you are actually signing. They will now need to be absolutley clear with you before you sign any agreement about the contract length and notice period required.

At Northway we only sign cusomters up to a one year contract with a 3 month notice period, we have always been and will continue to be very straight with our customers ensuring the best level of communication and no nasty surprises in our small print.

2010-03-16Business class broadband from Northway

Northways business class broadband with upto 8 Meg where available from only £45 per month. With unlimited usage and UK based support we provide businesses with a superior quality product at a very reasonable price. With nearly 900 connections already we have a tried and tested product. Why not give us a call and order yours today. 01684 878504.

2010-03-10Travel Firms should have a plan for new technology

Travel firms are missing the opportunity for friends and family to refer their companies to one another because of their failure to embrace Facebook. David Parfect the social networking sites UK sales group head said about 24 million brits are signed up to Facebook with 11 million checking it on a daily basis. Not only to keep in contact with each other but also to promote registered firms by joining their groups or fan pages. You can follow Northway on Facebook. or Twitter.

2010-03-05World Travel signs up for the travel agents bundle

World Travel have now signed up for the agents bundle and work can start on building their new agency website, the websites powered by Micros are fully flexible travel web sites that can be managed and changed on a daily basis. So if you get a special offer in you can advertise them to your on line customers immediately.

Why not call us for some more information on 01684 878504.

 

 

2010-03-01Appleby Travel & Disley Travel sign up for bundle

Appleby and Disley Travel have become the lateset agents to sign up for our agents bundle, offering all your telecom and booking needs for £99.00 per month. Both agencies will now be able to take advantage of our exceptional call charges and very flexible telephone systems.

2010-02-25Dawson & Sanderson roll out continues

Work continues on the installation process for Dawson & Sandersons following our take over of their broadband and network services.

 The company has multiple branches around the North East and strengthens Northways presence in this part of the country.

 

 

2010-02-11Brand New Website and final Travel Angels add their final site!

Travel Angels have completed their move to Northway with their final site at Gillingham being added to their PBX this week.

Today sees the launch of our brand new website at www.northway.net with improved product pages and a new look ready for our brand new product launch coming soon. We would be delighed to know what you think!

We also have a discussion running on our facebook page why not join in, just go to Northway Communications Ltd and click the discussions tab.

2010-02-09St Andrews Travel

Our technicians are on site at St Andrews travel today following the aquisition of the agency by Hays Travel. They are now being equipped with the same technology as the Hays Travel home workers.

Interest is still building in the bundle package for Travel Agents that we have on offer all technology needs for £99.00 per month! contact us today.

The travel technology show takes place over the next couple of days with lots of information from Comtec about their Travelconnect product on offer. call us for Easysell upgrades 01684 878504.

2010-02-08Sabs Leisure

Micros Travel has become the first travel agency technology supplier to integrate trailstream.tv into a selling platform.

2010-02-01 Benefits VoIP PBX can bring to small businesses across the UK.

The findings have highlighted the fact that consumer-grade VoIP providers, such as Skype, have helped to drive the uptake of VoIP over the past few years, but have failed to cater fully to the needs of the business environment.

The key idea is that with a business-specific VoIP carrier, needs such as a private branch exchange (PBX) are catered for, allowing for greater flexibility and reliability in the organisations communications infrastructure.

Business-grade VoIP services can help companies save on costs while increasing the productivity of their workforce, the study by the firm said.

And companies can take the cost savings made possible by VoIP PBX further, by considering the use of open-source PBX, a separate study has found.

The study, based around the recent DigiumAsterisk World conference in Miami Beach, Florida, found that businesses can cut their costs by almost 50 per cent if their consider using an open-source PBX to route their corporate VoIP traffic.

Contact us today for your quote, 01684 878504

2010-01-25St Andrews Travel purchased by Hays

Northway have just added the St Andrews Travel branches to its Hays Travel VOIP network as part of the companies take over. This now brings our VOIP connections for Hays Travel in excess of 350. Which includes their home workers in the UK and overseas.

2009-11-03New Sales Consultant

Marie Kershaw, who has been in the Travel industry for the last 16 years has taken a career change and is now working for Northway. 

Marie has been recruited to assist with the sales of new software products Travelconnect from Comtec and Sabs Agent from Micros. Both systems which are set to replace Easysell eventually are great new products with many more features than the existing system.

Marie will also be taking care of any new and existing sales queries, her direct number is 01684 878504.

2009-08-18Northway becomes a member of the FCS (Federation of Communication Services).

The Federation of Communication Services- FCS - is the UK Trade Association for the communications services industry representing businesses delivering products and services to customers by radio, mobile, fixed and IP telephony.

FCS was established in 1981 and is the stable force at the heart of the competitive and liberalised industry providing a voice for the competitive companies that deliver innovation into the UK market.

FCS Mission is to provide a service to member organisations by helping to establish a favourable operating environment and addressing:

  • Access to and use of the radio spectrum
  • Regulation aimed at securing a fair competitive trading environment
  • Environmental and corporate social responsibility
  • Consumer needs and industry self regulation
  • Technical matters affecting the industry.
2008-04-01Phone bills cut by Worldchoice

Voice-Over Internet Protocol (VOIP)-operated phones have been introduced to Worldchoice branches and homeworkers.

Agency branches can make calls free of charge between each other and to the consortium’s head office. The cost of external calls is reduced by 15% through a cheaper rate offered via the internet.

Worldchoice has linked with Northway Communications to replace traditional phones with a VOIP-operated handset system that uses the internet and a hosted server connection to place calls.

The new system also records calls with customers and operators which helps resolve any queries over bookings or prices as the branch manager has instant access to play back any call.

The system can also easily re-route calls to other branches or individual staff.

It will also re-route calls to a member of staff who is an expert in a particular product such as cruise.

Worldchoice technology manager Mike Carmody said: “The VOIP system will be particularly useful for agents with multiple shops and homeworkers. For instance, we have installed the system for our own homeworkers who use the system to re-route calls through to each other when they’re busy on the phone.

“The VOIP system also enables a message to be added alerting callers that their phone conversation may be recorded. Since using the system our agents have already a noticed a reduction in the number of problem calls as a result of this.”

by Phil Davies!

2007-07-11Hays Travel complete large scale network deployment with Northway

With the massive expansion plans of Hays Travel we needed to find a provider that could match our growth needs. We needed scalability, flexibility and security from a provider that we could trust. Having used Northway for our managed firewalls at head office over the last 2 years we felt confident in their capabilities. We are currently expanding our home worker base and we are rapidly heading for our 500th managed connection.

2007-06-12Premier Travel migrate their shop network to Northway

Greg Mould Deputy Managing Director of Premier Travel said that "Northway were chosen to supply the network for Premier for a number of reasons. Firstly, Northway have a reputation for providing complex and secure virtual private networks to an extensive customer base in the travel industry. Secondly, Northway have lived up to their reputation for being highly flexible and responsive and have been able to swiftly add in additional sites at short notice. Finally we were able to achieve significant cost savings whilst also upgrading the speed and functionality of our network"


 

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